Snapchat Memories Not Working | Ensuring Fixes

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The Snapchat Memories feature was introduced back in 2016. Since then it has become a very popular feature. That is because after saving a snap to the memories, you can access it through any phone by logging into your id.

But, like anything, it is not a perfect feature and bugs are a part of it. One of the bugs/ glitches of the app makes it that, you cannot see the memory. There are a few reasons and fixes for that.

Snapchat Memories Not Working

Snapchat Memories Not Working | Fix

Two main reasons for the memories not working problem is the internet and the bugs/ glitches of the app. Unfortunately, bugs are a daily occurrence in the app. This can cause memories not working problem along with the connection issue. Here is how to fix them.

Checking Internet Connection

If your videos from the memories tab don’t run, are stuck after a few seconds, or appear blurred out, then chances are your internet connection is the source of the problem.

Since we are dealing with a video, without a good internet connection, it will get stuck after a few seconds. If it appears blurred out then your phone is either not connected to the internet or the internet is not working even after connecting.

To check the internet, go to google from a browser and use a speed test website. If you have internet you can access google and you can check if you are getting the full speed or not through a speed test.

Clearing Cache

Each time you play a video, it creates a cache. It helps the video to play again without downloading the full thing over and over again. But sometimes, the cache gets corrupt. As a result, the memories do not work properly.

To fix this, go to the settings of the app and press the clear cache button. This will clear everything that is in the cache of that app. Now when you play a video it will download the video from the start and should run properly.

Sign In and Out/ Closing & Opening the App

Sometimes app glitches can cause the memories to not work properly. If your internet is fine but the memories still not working, try closing the reopening the app. If that doesn’t fix it then sign out then sign in again.

If your problem is because of a glitch or a bug, this will fix the problem and you will be able to play videos in the memories.

Check for Snapchat Server Down

Often you cannot access the memories in your Snapchat account because of the down server. So if you are facing this problem check if the main Snapchat server is down or not. If it is down, then you won’t be able to access the memories until it is back up again.


The memories not working problem is not caused by one thing. It can be caused by many things, often by more than one problem. So carefully checking your option and going through all the options is necessary to fix the problem.

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