For the goal of cost reductions, switching to VoIP shouldn’t be too difficult or result in a significant drop in call quality. IP-based telephones have a simple technology behind them. Here you’ll discover the most typical blunders organizations make when choosing a VoIP phone vendor and technology. You can shield your company from a rocky deployment or VoIP unhappiness by understanding why these errors occur and how to avoid them.
Not Completing The Assessment Self-Hosted Vs Hosted VoIP
Cost and a variety of other criteria distinguish in-house and hosted VoIP. However, the most important consideration for businesses is how much non-financial resources they can devote to a new phone system:
- Your service and setup will be managed by a vendor if you choose the hosted option.
- You will be responsible for procuring, implementing, and maintaining your VoIP technology if you host it in-house.
Inaccurate Bandwidth Estimation
Companies may overestimate or underestimate the amount of bandwidth necessary to support VoIP, particularly if their call volume is volatile. While having too much bandwidth might lead to wasteful spending, not having enough bandwidth can lead to:
- Phone service is inconsistent.
- Voice calls have poor sound quality.
- Internet speeds are slow.
Choosing A Vendor Without Considering Business Continuity
Few businesses can afford to be without phone or Internet service. Poor availability or uptime can have significant hidden costs in terms of worker productivity, revenue, and public perception. Companies that do not select a VoIP vendor that provides business continuity planning and service level agreements for availability may pay the price later. Business continuity should be a key component of your vendor’s customer services. If your primary phone lines go down for any reason, your VoIP service should allow for a rapid switchover to staff mobile devices.
Not Taking Information Security Into Account
Although VoIP information security and Internet security are closely related, they are not the same. Phone call hacking, also known as phreaking, has a long history, dating back to the 1960s or before. Unfortunately, if businesses do not pay enough attention to security during the vendor selection and implementation stages, criminal and malicious attacks on voice communications might be focused towards VoIP.
Not Working With People Who Have Worked In The Industry
There are a plethora of VoIP providers, with prices and quality varying greatly. A hosted voice services provider should have a lot of experience and a good track record of client satisfaction. No one wants to be the first customer of a VoIP provider.
Failure To Select The Correct Handsets
Between VoIP-compatible phone handsets, there are major variances. Name-brand and generic phones, as well as phones ranging from the most basic to the most complex, are available to your company. The characteristics chosen should be dictated by the line’s intended use and business requirements. Most firms choose a variety of handset models to meet a variety of needs, ranging from basic business users to conference room models.
- Consider 3-Way Calling
- Intercom as a handset function.
- Call Waiting Inside/Outside
- Automatic Callback
- Call Transfer
- Call Forwarding
- Call Hold
- Speed Dial